reprimand someone severely
“he was castigated for not setting a good example”
Have you ever had occasion to castigate somebody? I mean really let them have it?
Incompetent customer service seems to be more prevalent than ever, these days! This is where a good reprimand can garner favourable results. There’s an art to it. First and foremost, never let your anger overpower you. Remain courteous and calm at the outset. Ask for the person’s name. State your case politely yet firmly. If that doesn’t work, try again. Remain polite, but with an icier tone. Still not satisfied? Demand to speak to a supervisor. If all else fails, threaten something that could hurt their business: Cancel your account, take to social media and spread the word about their lousy service, write a letter to the CEO and send a copy to the local newspaper. Companies don’t want bad publicity. Never, ever be afraid to speak up! If you don’t complain about bad service, it will continue.
For years, I was on the other end of the telephone, dealing with clients.
Rule NUMERO UNO is “THE CUSTOMER IS ALWAYS RIGHT” (even if they’re dead wrong). Never argue – always agree, for example: “I don’t blame you for being upset. Please accept our apologies for this error. How can I make it up to you?” If the client continues to castigate you, be self-deprecating, and usually, their anger will deflate. Are they making unreasonable demands? Offer an alternative. Don’t ever say “We can’t do that”, but rather, “Here’s what we can do for you.”
Have you participated in an online forum?
You can make good friends there, but also encounter a few agitators.
There’s a popular meme that states you don’t have to accept an invitation to an argument, but, if it’s one of my “hot button” issues, you can bet I will jump in, full force! Not recommended unless you have a thick skin and are willing to go the distance. When your opponent starts name-calling, you know, they’ve lost the argument. I never stoop to their level, but castigate them with my intellect and voluminous vocabulary. BRING IT ON, BABY! 😉
“CASTIGATE” stems from Latin “castigatus”,
past participle of “castigo” (I reprove)
and from “castus” (pure, chaste)
Have you dealt with similar situations? What were the results?
Looking forward to your comments!